The Pawsh Puppy FAQ

• What Is The Pawsh Puppy?
• What Is The Customer Service Goal Of The Pawsh Puppy?
• What Are The Pawsh Puppy Customer Service Hours?
• How Do I Contact The Pawsh Puppy?
• What Payment Methods Does The Pawsh Puppy Accept?
• Does The Pawsh Puppy Charge Sales Tax?
• How Do I Use My Pawsh Puppy Gift Certificate?
• How Do I Use My Pawsh Puppy Coupons?
• How Will My Pawsh Puppy Order Be Shipped?
• Does The Pawsh Puppy Ship Internationally?
• If My Pawsh Puppy Purchase Is A Gift, What Should I Expect?
• How Are Exchanges And Returns Of Pawsh Puppy Products Handled?
• How Are Refunds On Pawsh Puppy Products Handled?
• Problems Logging In, Creating A Pawsh Puppy Account, Or Keeping Items In Your Cart?
• Where Is My Pawsh Puppy Wish List Or Pawsh Puppy Gift Registry?
• What Is The Mission Statement Of The Pawsh Puppy?
• What Is The Pawsh Puppy Privacy Policy?

What Is The Pawsh Puppy? TOP

The Pawsh Puppy (www.ThePawshPuppy.com), is the premier online boutique of upscale products for small dogs, trendy puppy apparel, and luxury accessories for your four legged family member.The Pawsh Puppy was founded in 2010 as the premier online boutique for upscale, trendy and fashionable accessories for small dog breeds. Located in the Midwest, The Pawsh Puppy is managed by dog owners with their very own posh pooches. It is our goal to provide the customers of The Pawsh Puppy a terrific source to view the latest trends in quality dog accessories, fancy dog gifts, and unique items for the discriminating small dog owner.

What Is The Customer Service Goal Of The Pawsh Puppy? TOP

The customer service goal of The Pawsh Puppy is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

What Are The Pawsh Puppy Customer Service Hours? TOP

The customer service hours for The Pawsh Puppy are Monday through Friday 8:00am-5:00pm CST

How Do I Contact The Pawsh Puppy? TOP

If you have any questions or feedback for The Pawsh Puppy online dog boutique, please feel free to contact us.

• E-mail (link) The Pawsh Puppy and you will receive a response within 24 hours.
• If you prefer to speak with somebody at The Pawsh Puppy in person, we can be reached during the hours of 8:00 am to 5:00 PM CST. Please call us toll-free at 1-800-xxx-xxxx
• Send mail to The Pawsh Puppy at:

The Pawsh Puppy
c/o EPIC Click LLC
XXX Address Here
Cedar Rapids, IA XXXXX

What Payment Methods Does The Pawsh Puppy Accept? TOP

The Pawsh Puppy will gladly accept Visa, MasterCard, American Express, and Discover. Your credit card will not be charged until your order has been shipped. Alternatively, you may call The Pawsh Puppy at 1-888-394-9917 and we will be glad to take your order over the telephone. Our customer service hours are Monday - Friday, 8:00 am to 5:00 pm CST.

Does The Pawsh Puppy Charge Sales Tax? TOP

The Pawsh Puppy charges applicable sales tax to merchandise shipped within the state of Iowa.

How Do I Use My Pawsh Puppy Gift Certificate? TOP

Pawsh Puppy gift certificates can be used for any of our upscale dog merchandise in our online boutique. They can be sent to the recipient via email, or regular snail mail. To redeem a Pawsh Puppy gift certificate, select "gift certificate" as your payment type and proceed through the checkout process. You may use a Pawsh Puppy gift certificate in full or partially. If you use only part of The Pawsh Puppy certificate, you may come back and use the remaining balance at a later date. The Pawsh Puppy gift certificates may not be redeemed for cash. Lost Pawsh Puppy gift certificates may not be replaced.

How Do I Use My Pawsh Puppy Coupons? TOP

Enter valid Pawsh Puppy coupons on the "view shopping cart" page.

How Will My Pawsh Puppy Order Be Shipped? TOP

Many of the upscale dog or puppy products, unique dog and puppy accessories, and/or specialty dog or puppy items with several fabric or style/size options may be drop-shipped directly from our trusted suppliers. Once orders are placed with The Pawsh Puppy, they are usually filled the following business day. Exceptions are noted within the product details.

Does The Pawsh Puppy Ship Internationally? TOP

The Pawsh Puppy (www.ThePawshPuppy.com) online dog boutique is set up to process orders originating and shipping within the United States, its territories, and Canada. However we are happy to accept international orders on an individual basis. We generally process these manually. If you live outside of the USA or Canada and would like to make a Pawsh Puppy purchase, please email us at (e-mail address). Once we know where you live and what upscale dog items you would like to purchase, we will let you know what the shipping charges will be. International duties, taxes, or customs charges are your responsibility. The Pawsh Puppy has no control over these charges and are required by law to list package contents and values on international shipments.

If My Pawsh Puppy Purchase Is A Gift, What Should I Expect? TOP

Any Pawsh Puppy order shipping to a recipient with a different name and address from the billing name and address will not include pricing information. It is the purchaser's responsibility to include the correct shipping address on the order. Upon shipment, The Pawsh Puppy will email tracking information to you, and we strongly encourage you to forward that information to the recipient so that delivery is expected.

How Are Exchanges And Returns Of Pawsh Puppy Products Handled? TOP

The Pawsh Puppy stands behind our upscale dog merchandise and believe you and your four legged friend will be completely happy with your purchase. However, we will be glad to accommodate returns and exchanges within 30 days of receipt of items. The merchandise must be unused and in its original packaging. The Pawsh Puppy inspects our merchandise carefully upon receipt from our trusted manufacturers, but if you feel you have received an upscale dog item with a manufacturing defect please call The Pawsh Puppy immediately so that we may replace the item.

How Are Refunds On Pawsh Puppy Products Handled? TOP

Shipping and handling fees on your original Pawsh Puppy purchase are non-refundable, but will be applied to an order exchange.

Refunds can only be credited to the card used to make the original purchase. If you prefer, The Pawsh Puppy will be happy to issue a credit in the form of a Pawsh Puppy gift certificate.

Problems Logging In, Creating A Pawsh Puppy Account, Or Keeping Items In Your Cart? TOP

This is most likely because you have disabled cookies and/or javascript in your browser, This commonly happens if you have something like Norton AV internet security package installed and have the security level set too high. Cookies and javascript MUST be turned on as they are used to remember what Pawsh Puppy items have been added to your basket.

Where Is My Pawsh Puppy Wish List Or Pawsh Puppy Gift Registry? TOP

You must log in first to see your Pawsh Puppy Wish List and/or Pawsh Puppy Gift Registry. After you do so, links to view your shopping cart, Wish List, Gift Registry and Orders History, modify your profile, and checkout will appear on the Pawsh Puppy "My Account" page.

What Is The Mission Statement Of The Pawsh Puppy? TOP

Our mission at The Pawsh Puppy is to provide upscale and unique dog products that are loved by dog owners and posh puppies.

What Is The Pawsh Puppy Privacy Policy? TOP

Any information you submit to The Pawsh Puppy will be used only for fulfilling your order, unless you opt receive our newsletters or special offers. Under no circumstances will The Pawsh Puppy sell, share, or use your information in any other way. Our site uses a secure server to provide a safe shopping experience.